Superfast and worldwide shipping!
Have you found the perfect dress or already placed an order? Wonderful! We understand that you can't wait to receive your new item(s). Here you can find all the information regarding the shipping and delivery of your parcel.
♥ Free Shipping to the United Kingdom. Expected delivery time: 2-3 business days;
♥ On top of that we ship for free to The Netherlands, Germany, Belgium, Denmark, Luxembourg, Austria and France.
♥ Fast shipping to the United States (Free US shipping on orders over €150). Expected delivery time: 4-8 business days;
Parcels to the Netherlands, Belgium and Germany are delivered within 1 business day after ordering. The delivery time to all other countries worldwide depends on the circumstances of the country of destination. Small, light items are being sent through normal postal service, so the delivery time depends on the postal service concerned.
Select the country to which your order needs to be sent and you'll immediately see what the shipping costs and the expected delivery time are. Please note, this is the delivery time with the exception of Dutch National Holidays and this delivery time does not include delays at customs.
Our response to COVID-19
In light of the current situation, we would like to inform you of the specific measures we are taking. There are things that we can all do to help and precautions we can take to help keep ourselves and others safe.
What does that mean for TopVintage?
- Our warehouse stars are hard at work to process all the parcels, so you can welcome your pink TopVintage parcel as soon as possible. They strictly adhere to the (enhanced) hygiene measures and the 1.5 metres distance rule.
- During these uncertain times we would like to make things easier for you. That’s why we have temporarily extended our return period to 60 days (instead of the usual 30 days). Your satisfaction is and will continue to be our highest priority!
- Of course, the health and safety of delivery staff is of paramount importance. Please follow the specific regulations in place in your country at all times. You can visit the website of your local postal delivery service for more information regarding the special measures in place.
- Our office staff is working from home as much as possible but our
availability by telephone is back to normal. Of course, you can also contact us
by sending an e-mail to [email protected], by sending a message via the
live chat on our website or via WhatsApp (tel. 0031 (0) 45 7507208). Our
Customer Care Sweethearts are happy to help!
- The doors of our TopVintage Store have re-opened.
- Are you expecting a pink parcel full of bliss? Please keep an eye on the tracking link to monitor the progress of your parcel. Usually you will receive the e-mail with the tracking link at night.
You can continue shopping with us in the way you have become accustomed to. We hope for your understanding in regard to any possible delays that might occur. This way we can hopefully still create some little moments of joy.
Take care of yourself and each other.
Angelique & Team TopVintage
Attention: the custom clearance and import taxes / duties are at customers expense.
Delivery service parcels within
the Netherlands: PostNL
PostNL aims at delivering your order within 1 day (Monday - Saturday, from 9.00 am to 9.00 pm, with the exception of official holidays). In case no one is at home, PostNL will leave a note saying they will come back the next day, if you are not home that day you can choose another delivery date or you can choose to pick your parcel up at the nearest delivery point. If still nobody is at home at the second delivery attempt, PostNL will bring the parcel to a pick-up point nearby.
Delivery service parcels worldwide: Deutsche Post & Bpost
We aim to send your order within 1 business day with the Deutsche Post so they can hand over your package to the delivery or mail service of your country. Packages to America and Australia will be delivered with Bpost. Depending on the delivery/mail service from your country your package will be delivered as soon as possible.
Delivery service parcels to Belgium: Belgian postal service Bpack 24h Pro
Parcels ordered by our Belgian customers are shipped with the Belgian postal service: Bpack 24h Pro. Parcels are delivered within 1 business day (Monday - Friday from 9.00 am to 18.00 pm, with the exception of official holidays). In case no one is at home, a note will be left behind in your mail box in order to arrange a second delivery appointment or to personally pick up the parcel at your local post office.
Some countries also deliver on Saturdays or delivery at next door neighbours. Do you want to know the delivery terms for your country? Please contact Customer Service.
Delay in delivery?
Please always click on the received track & trace link first, to check the current delivery status. In case your parcel still hasn't been delivered during the estimated time frame, please contact us.