Contact us


Can't find the answer to your question in this menu? Please give us a call or send us an e-mail using the form below. Our customer care sweethearts will respond to your e-mail within 24 hours (with the exception of weekends and Dutch national holidays). <3

Ring, ring...

purple_telephoneFrom the Netherlands: 0031 (0)45 750 720 8 
From Belgium: 0032 (0)38 08 19 34
From Germany: 0049 (0)32 22 10 99 874
From France: 0033 (0)170754079 
                           From all other countries: 0031 (0)45 750 720 8 

Our response to COVID-19
In light of the current situation, we would like to inform you of the specific measures we are taking. There are things that we can all do to help and precautions we can take to help keep ourselves and others safe.

What does that mean for TopVintage?   

  • Our warehouse stars are hard at work to process all the parcels, so you can welcome your pink TopVintage parcel as soon as possible. They strictly adhere to the (enhanced) hygiene measures and the 1.5 metres distance rule.
  • Of course, the health and safety of delivery staff is of paramount importance. Please follow the specific regulations in place in your country at all times. You can visit the website of your local postal delivery service for more information regarding the special measures in place.
  • Our office staff is working from home as much as possible but our availability by telephone is back to normal. Of course, you can also contact us by sending an e-mail to [email protected], by sending a message via the live chat on our website or via WhatsApp (tel. 0031 (0) 45 7507208). Our Customer Care Sweethearts are happy to help!
  • The doors of our TopVintage Store have re-opened.
  • Are you expecting a pink parcel full of bliss? Please keep an eye on the tracking link to monitor the progress of your parcel. Usually you will receive the e-mail with the tracking link at night.


You can continue shopping with us in the way you have become accustomed to. We hope for your understanding in regard to any possible delays that might occur. This way we can hopefully still create some little moments of joy.

Take care of yourself and each other.
Angelique & Team TopVintage


Let's chat

Do you prefer asking your question via chat? No problem at all! You can contact us via our chat or Facebook Messenger Monday-Friday, 9 am - 5 pm CET. 

WhatsApp
Let’s have girl talk on WhatsApp! Want to ask us about your order, how to style your new dress or maybe you fancy a chat about something else?
You can now contact us via WhatsApp. We will reply to your app as soon as possible (within 24 hours at the latest during regular working days).


E-Mail

Opening hours Customer Service

Monday (CET)
09:00 - 17:00 o'clock
Tuesday (CET)
09:00 - 17:00 o'clock
Wednesday (CET)
09:00 - 17:00 o'clock
Thursday (CET)
09:00 - 17:00 o'clock
Friday (CET)
09:00 - 17:00 o'clock
Saturday
Closed
Sunday
Closed

Exceptional opening hours

27 April 2020 / King's Day
Closed
5 May 2020 / Liberation Day
Closed
21 May 2020 / Ascension Day
Closed
31 May 2020 / Pentecost
Closed
25 December 2020 / Christmas
Closed
26 December 2020 / Christmas
Closed


Opening hours TopVintage Store

Tuesday (CET)                           10:00 - 17:30 o'clock
Wednesday (CET)                    10:00 - 17:30 o'clock
Thursday (CET)                          10:00 - 17:30 o'clock
Friday (CET)                               10:00 - 17:30 o'clock
Saturday (CET)                          10:00 - 17:00 o'clock

More information about our TopVintage Store can be found here.



Our address

Our office, warehouse and TopVintage Store are located at the address mentioned below. Click here for our return address per country.

Wiebachstraat 9
6466 NG Kerkrade
The Netherlands

TopVintage.nl Ltd
Chamber of Commerce no: 57599238
VAT no. NL8526.52.197.B01
Founded: April 1 2008

Press inquiries: Let's get in touch!


Advertising, sales and affiliates
Do you need high-res images? Would you like to collaborate with us as an influencer or do you have a question concerning advertising, sales or our affiliate programs?
Please contact* our Communications & Marketing department by email: [email protected]


No soliciting policy: due to numerous demands, we don’t accept cold calls.

 

IT-Security & Privacy

Are you an IT-Professional or Security Researcher who wants to report any technical security issues, such as vulnerabilities, suspected data leaks, privacy incidents or abuse? Please send an e-mail to [email protected].

At TopVintage we take security and privacy very seriously. All reported vulnerabilities and incidents will be investigated.

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