Return & exchange policy
We hope you are pleased with your purchase from TopVintage. Would you like to return/exchange something anyhow, no problem
♥ Not satisfied. Get a refund
♥ Almost all items returnable, including sale/discounted item
♥ During these uncertain times we would like to make things easier for you. That’s why we have temporarily extended our return period to 60 days (instead of the usual 30 days).
♥ Easy exchange of an article for a different siz
♥ Refund will be paid within 5 business days after receiving your return
In light of the current situation, we would like to inform you of the specific measures we are taking. There are things that we can all do to help and precautions we can take to help keep ourselves and others safe.
What does that mean for TopVintage?
- Our warehouse stars are still hard at work to process all the parcels. They work in shifts and strictly adhere to the enhanced hygiene measures.
- During these uncertain times we would like to make things easier for you. That’s why we have temporarily extended our return period to 60 days (instead of the usual 30 days). Your satisfaction is and will continue to be our highest priority!
- Of course, the health and safety of delivery staff is of paramount importance. Please follow the specific regulations in place in your country at all times. You can visit the website of your local postal delivery service for more information regarding the special measures in place.
- Our office staff is working from home as much as possible. Have a look at our Facebook page for a look behind the scenes. ;-) As a result our availability by telephone is limited. If you have any questions, please contact us by sending an e-mail to [email protected], by sending a message via the chat option on our website or via Whatsapp by sending an app to 0031 (0)45 7507208.
- The TopVintage Store is closed through April 6th.
- Are you expecting a pink parcel full of bliss? Please keep an eye on the tracking link to monitor the progress of your parcel. Usually you will receive the e-mail with the tracking link at night.
You can continue shopping with us in the way you have become accustomed to. We hope for your understanding in regard to any possible delays that might occur. This way we can hopefully still create some little moments of joy.
Take care of yourself and each other.
Angelique & Team TopVintage
Click on one of the topics below for more information about a specific topic of our return policy.